This document outlines how personal information may be collected and used (or not used) on this web site, and outlines responsibilities and liabilities that correspond to such collection and/or use. These terms cover this web site and its content exclusively, and do not include web sites that are linked, or malicious third-parties.

It is our commitment to end users to operate this web site with integrity and honesty – taking the time, effort, and care to protect users and information that may be provided.

COLLECTION OF INFORMATION

We only collect personal information such as names, addresses, and contact information when it is voluntarily submitted by our users. The information provided is only used to fulfill your specific request, and cannot be used for any other purpose unless permission is given by the individual who provided the information.

THIRD PARTIES

We may link to or display content from third parties on our web site. Should a user follow such links they would be leaving this web site and no longer be governed by this privacy policy. This policy and these terms apply only to content existing on this web site

COOKIES AND TRACKING TECHNOLOGY

This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end user browser types, operating systems, and frequency of visits. Personal information cannot be collected by these methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with third parties.

What are cookies?

A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website.
Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the internet for other independent information on cookies.

How we use cookies

We use cookies (and sometimes other similar technologies) to:

  • Monitor your use on our website and gather analytics to help us improve your browsing experience
  • Remember your preferences to personalise your visit
  • Personalise our website and display information relevant to you
  • Help us improve the usability of our website

Cookies on this website

Cookie
Cookie Domain Description Duration Type
__cf_bm .hubapi.com This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
__cf_bm .hubspotusercontent-na1.net This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
__cf_bm .hsappstatic.net This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
__cf_bm .business.actioncoach.co.uk This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
_cfuvid .business.actioncoach.co.uk Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services session Necessary
__cf_bm .hubspotvideo.com This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
AWSELBCORS clients.yomdel.com This cookie is used by Elastic Load Balancing from Amazon Web Services to effectively balance load on the servers. 6 minutes Performance
__cf_bm .hs-sites.com This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
__cf_bm .hubspot.com This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. 1 hour Necessary
_cfuvid .hubspot.com Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services session Necessary
_hjSessionUser_* .actioncoach.co.uk Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. 1 year Analytics
_hjSession_* .actioncoach.co.uk Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. 1 hour Analytics
_ga .actioncoach.co.uk The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. 1 year 1 month 4 days Analytics
_gid .actioncoach.co.uk Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. 1 day Analytics
bcookie .linkedin.com LinkedIn sets this cookie to track the use of embedded services. 1 year Advertisement
li_gc .linkedin.com Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes. 6 months Functional
lidc .linkedin.com LinkedIn sets the lidc cookie to facilitate data center selection. 1 day Functional
ar_debug .pinterest.com DoubleClick sets this cookie to debug and troubleshoot the ads served by DoubleClick. 1 year Advertisement
_pin_unauth .actioncoach.co.uk Pinterest set this cookie to group actions for users who cannot be identified. 1 year Advertisement
lastExternalReferrerTime actioncoach.co.uk never Other
hjActiveViewportIds actioncoach.co.uk never Other
lastExternalReferrer actioncoach.co.uk never Other
loglevel play.hubspotvideo.com Squarespace sets this cookie to maintain settings and outputs when using the Developer Tools Console on the current session. never Performance
hjViewportId actioncoach.co.uk session Other
__hmpl play.hubspotvideo.com session Other
HUBLYTICS_EVENTS_53 play.hubspotvideo.com session Other
cookieyes-consent actioncoach.co.uk CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on their subsequent visits to this site. It does not collect or store any personal information of the site visitors. 1 year Necessary
sessionid clients.yomdel.com 14 days Other
AWSELB clients.yomdel.com Associated with Amazon Web Services and created by Elastic Load Balancing, AWSELB cookie is used to manage sticky sessions across production servers. session Necessary

Provider

Description Expiration
First-party cookies
cookiesAcknowledged ActionCOACH Remembers choice to hide cookie policy notification, only set when notification has been acknowledged. 6 months.
Third-party cookies
__utma Google Used to determine unique visitors of this website, the cookie is updated with each page view. 2 years from set/update.
__utmb Google Used to established and continue a session with the website. 30 minutes from set/update.
__utmz Google Stores how you reached the website such as a website search engine, email link etc. 6 months from set/update.

This policy applies only to interactions taking place via the web site, and does not govern offline interactions.

DISTRIBUTION OF INFORMATION

We may only share your personal information with government agencies or other companies assisting us in fraud prevention or investigation, and when it is legally required for us to do so. This information is never shared with third-party companies for marketing purposes.

COMMITMENT TO SECURITY

When personal information is provided to us voluntarily by end users, we agree to make reasonable efforts to make such information secure. Only authorized employees, agents and contractors (who operate under confidentiality agreements) will ever have access to such information, and are also stipulated to make every effort to ensure security and integrity of the data.

RIGHTS TO CHANGES

We reserve the rights to make changes to this document and these terms without notice to end users, but will highlight any changes on this page.